• Terms & Conditions

    Terms & Conditions – Sunlink

    Last Updated: 7/1/2025

    1. Store Overview:
      Sunlink is a store specializing in the manufacturing and sale of off-grid solar trailers and cabins 🌞, providing sustainable mobile energy solutions.

    2. Orders:

      • Orders can be placed via the website or by contacting the store directly.

      • The store reserves the right to refuse any order without providing a reason.

    3. Payment:

      • Payment must be made using the store’s approved methods.

      • Orders are only processed after successful payment confirmation.

    4. Delivery & Shipping:

      • Orders will be delivered according to the timeline agreed upon at the time of purchase.

      • Customers are responsible for providing accurate delivery information.

      • In case of delays beyond the store’s control, the customer will be notified immediately.

    5. Usage:

      • Products are intended for personal or commercial use according to the provided instructions.

      • The store is not responsible for any damage caused by misuse or tampering with the product.

    6. Intellectual Property:

      • All designs, logos, and materials of the store are the property of Sunlink.

      • Copying or reproducing them without official permission is strictly prohibited.

    Privacy Policy

    1. Information Collection:

      • The store collects personal information such as name, phone number, email, and delivery address to process orders and improve services.

    2. Use of Information:

      • Collected information is used to facilitate order processing, communicate with customers, and enhance the shopping experience.

    3. Data Protection:

      • The store implements security measures to protect customer data from unauthorized access or misuse.

    4. Data Sharing:

      • Customer information is not shared with third parties except when required by law or for delivery purposes.

    Return & Exchange Policy

    1. Exchanges:

      • Customers may request an exchange within 7 days of receiving the product if a manufacturing defect is found.

      • Products must be returned in their original condition with all accessories.

    2. Returns:

      • Products may be returned within 7 days of receipt if they are defective or not as described.

      • Customers bear shipping costs for returns unless the product is defective.

    3. Return/Exchange Procedure:

      • Customers must contact customer service at +974 5181 2111.

      • Once approved, the product will be collected, and an exchange or refund will be processed according to the agreement.